Frequently Asked Questions?

Still have questions? Get in touch and I will be more than happy to address them.

 

FAQS 1

For graphic work, I use a combination of Adobe Illustrator & Photoshop, depending on the use. All logos are made in Adobe Illustrator. For websites, I use wordpress.org. WordPress is totally customizable and it makes sure you are in charge of your website and it can scale up as your website grows, you can add new pages, e-commerce abilities, membership and more as your business needs evolve.

I work from home. Working from home reduces overheads and I am able to pass those savings to my clients.

I accept payment via Stripe or bank account deposits. All invoices generated during our projects will contain payment details.

Timezone differences have never been an issue with experience. I am flexible in setting up calls so we can get to know each other or keep in touch during the project. You can schedule all meetings here and if you don’t see a time that suits you, send me a request for a day and time and we can make a plan!
My office call hours are:
Monday – Thursday 11:00 a.m. – 17:00 p.m. CET.

I work with clients on a first-come, first-serve basis to stay organized and to ensure full focus on each project. At least 1 month in advance is preferred to appropriately plan for your project.

Every project is different, but you can checkout the services page for a rough estimate. An estimate will be provided per project during first consultation and a final price will be agreed on before contract signing. For once-off projects, I charge $100/hr for and a 25% rush fee where applicable.

There are fixed costs for owning a website, so keep this in mind before opting into getting a website. However, the advantages of having a website far outweighs the cost.

SAMPLE COST BREAKDOWN 

  • Hosting: Between 50€ – 100€/year
  • Domain Name: 10€ – 15€/year
  • Design/Development Cost: Variable (depends on your needs)
  • Maintenance Costs: Variable (depends on your needs)

To make sure that we create something that connects with your audience and aligns with your business goals, there is a comprehensive research phase with the strategy presented to you before any work starts.  This means that I seldom have to do more than 1 round of revisions to the designs. However, 2 rounds are included into the project!

Absolutely! The default payment schedule is 30% deposit upon contract signing, 30% at the start of the project and 40% before the handover of final files. However, I completely understand that investing in your brand can be scary and also take a large chunk of your capital. Feel free to discuss the possibilities of breaking it up into 4-6 equal payments.

I like making things as seamless as possible. I create a Google Drive account for all projects and all files are delivered there. That means every single graphic/design that is approved will be shared in a complete zipped folder with you through a download link. Your link will be available for 30 days, giving you enough time to store your files in a secure place. All relevant passwords will be shared through LastPass.

I get it, you want to know what it’s like to work with me and also the process. Visit here to see a breakdown of what a project with me is like. If you need more clarification, feel free to contact me here.

Once final payment is made, we will sign a contract that shows that the copyright for all work is transferred to you! The brand assets are entirely owned by you to share. MLD however, retain the rights to share all work created during the project for promotional purposes.

Absolutely. I offer a maintenance service just for my clients to support them after handoff. 

For sure! If you require ongoing design work, I can provide a per month service based on an estimation of how much work is required on a monthly basis. For this option, a minimum 3-month commitment is needed.

WANT TO WORK TOGETHER?

Let’s create something amazing!